Only certain items can be customised. All applicable items will have a button labelled ‘Customize’ next to the product photo:

After clicking this you’ll be redirected to our online design software; Lumise.

Here you will be able to make various modifications, add text, add photos/clipart/shapes, change colours etc.

A running total cost per unit will be visible next to the cart icon throughout your editing.

Once you are happy with your design, you can click ‘Add To Cart’ in the top-right corner.

And if you want to make any changes to your design after adding it to the basket, you can! Just click the ‘Customise’ button next to the item in your Basket.

NOTE: personalised items, custom-made items that are made to your specifications or are clearly personalised are excluded from our cancellation and returns policies, as per our Terms and Conditions. (Exceptions to this policy are made for faulty goods, this does not affect your statutory rights)

An account is not required to place an order.

Our payment providers accept all major currencies and payment methods, including BNPL options in select countries. Pricing provided on our website is in Great British Pounds (GBP).

We have provided a currency converter on each item page to convert* to a list of popular currencies from around the world. Note: In the checkout this will still appear in GBP.

*Some minor variations in pricing may occur at checkout due to differing currency conversion rates from payment providers.

EU Tax: We process EU VAT at the checkout via the IOSS system. This will be charged at your local VAT rate based on delivery location.

Using this system allows for faster customs processing, cheaper shipping prices, allows you to know exactly what you’re paying and reduces the likelihood of additional fees from the delivery courier.

UK/Rest of World: We do not charge VAT on orders to these locations.

Tax may still be charged at your country boarder upon import. We take no responsibility for any fees charged by couriers or your country’s boarder staff.

Once your order has been placed, unfortunately it is not possible to change the items attached to your order.

If you have made a mistake with your contact information such as phone number, delivery address or email address, please contact us within 48 hours of your order being placed so that we can update this as soon as possible.

We are unable to change the delivery address to an entirely different address on orders using a BNPL payment option as this would require the order to be cancelled and placed again.

Your order may have failed for a number of reasons. This typically happens due to an issue with the payment gateway caused by (but not limited to):

• Information being misinput at checkout e.g. mismatched address information
• Bank/Card provider flagging the transaction as unusual
• Lack of funds

Please double-check that the information provided is accurate before trying again. If your card was declined due to a lack of funds, please wait at least 2 hours before attempting your order again.

If your Buy-Now-Pay-Later transaction was declined by the provider, please wait 24 hours before trying again (as per Klarna/PayPal’s recommendations).

If you’re having further issues that are not resolved through the above information, please contact us via Live Chat or via out Contact page.

We often run special discount codes throughout the year for special occasions and new product launches via our clients.

We do not offer student, military, front-line worker etc discounts at this time.

Your order number will be provided in all emails sent after an order has been placed. If you haven’t received an email with an order confirmation, this can take up to 24 hours to appear in your inbox. Please also check your spam box just in case it was redirected there.

If you believe that your email address may have been typed in incorrectly, or that other information may be incorrect on the order, please get in contact with us within 48 hours of the order being placed so that we can correct this.

Please make sure that you have your personal information to hand so that we can confirm your order information.

Unless otherwise stated on a product page, we aim to despatch all orders within 10 working days.

There is a period of up to 48 hours after the order has been placed in which you can request changes to your order information via our live chat or contact page.

Orders can be cancelled within 14 days for any such reason, with the exception of:

1. Foodstuffs, beverages or other goods intended for current consumption in the household and which are supplied on frequent and regular rounds to your residence or workplace;
2. Personalised items, custom-made items that are made to your specifications or are clearly personalised (Exceptions to this are made for faulty goods);
3. Goods which are liable to deteriorate or expire rapidly.

If you require further assistance with your order, please contact us via Live Chat or our Contact page.

As per Right To Cancel, orders being sent to the EU/EEA have a cancellation period expiring 14 days after receipt of the goods, or if a tracked shipping service hasn’t been used after the last possible delivery date. Cancellation exceptions, as per UK law, include

• Foodstuffs, beverages or other goods intended for current consumption in the household and which are supplied on frequent and regular rounds to your residence or workplace;
• Personalised items, custom-made items that are made to your specifications or are clearly personalised (Exceptions to this are made for faulty goods);
• Goods which are liable to deteriorate or expire rapidly.

We have included a copy of the model cancellation form here

We offer Standard (Untracked) and Expedited (Tracked) shipping options globally.

If an item is a pre-order or on backorder, this will be shipped once the item is restocked.

If you chose the Tracked shipping option, our logistics partners can take up to 48 hours to activate the tracking information.

For international Standard shipping orders, you’ll receive a reference number that will not track in the postal/courier networks.

Although we aim to ship out all orders (excluding pre-order items) within 10 working days, sometimes there may be unforeseen delays caused by stock not arriving on time i.e. industrial action, weather etc.

We actively review orders on a daily basis to keep within our timeframe, however if there is the potential that you order will not be despatched within our 10 working day window we will be in direct contact regarding your order.

If you’d like to follow up regarding a delayed despatch, please contact us via Live Chat or on our Contact page.

If you would like to return your order, please contact us directly to arrange a return. We will be able to provide you with return merchandise authorization (RMA) as well as our returns address. Customers are responsible for the returns shipping costs as per our Terms and Conditions. 

Please do not return your order without contacting us first to receive your RMA.

Certain types of items cannot be returned or have restrictions on their returns, these include

• Foodstuffs, beverages or other goods intended for current consumption in the household and which are supplied on frequent and regular rounds to your residence or workplace;
• Personalised items, custom-made items that are made to your specifications or are clearly personalised (Exceptions to this are made for faulty goods);
• Goods which are liable to deteriorate or expire rapidly.
• In the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery;
• In the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

For help with your RMA and returns process, please contact us via Live Chat or our Contact page.

Once your order has been returned to us, we will process this and issue a refund to your original payment method. The refund typically takes 2-5 business days for the payment gateway to process, however it can take up to 9 additional business days to show as available on your original payment method.

For purchases made with Buy-Now-Pay-Later services i.e. Klarna, AfterPay, they will process your refund directly.

If, however, it has been longer than 9 business days and you haven’t received a refund, please get in contact with us via Live Chat or our Contact page.

Please see our Terms and Conditions for information regarding exclusions from our returns policy.

Once an order has been cancelled on our order system, it will automatically trigger a refund via the payment method chosen by yourself at the checkout. We can only refund to your original payment method.

This typically takes 2-5 business days for the payment gateway to process, however it can take up to 9 additional business days to show as available on your original payment method.

For purchases made with Buy-Now-Pay-Later services i.e. Klarna, AfterPay, they will process your refund directly.

If, however, it has been longer than 9 business days and you haven’t received a refund, please get in contact with us via Live Chat or our Contact page.

Please contact us via our live chat or Contact Us page

We work hard to keep everything running smoothly on the website, making sure all parts of our service are routinely updated. However there may be times where something doesn’t quite behave as it should do e.g. items not adding to the basket, images not loading etc.

WordPress has a great support article to help in these situations, as most of the problems are resolved by doing things like clearing cookies etc. For more information you can follow this link:

https://wordpress.com/support/browser-issues/

If these issues persist, please contact us either using the live chat function or our contact page.